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"Wi-Fi Hotspot" Frequently Asked Questions

 
 

What do I need to connect to the wireless network in the Library?
You need an 802.11b/g/n wireless network card. Many new laptop computers have wireless built-in. Check with your laptop manufacturer for you options.

 

I don't have a laptop computer. How can I use the network?
You may check out one of the library's netbooks or you may use the Library’s computers located in the Casual Computing Area, Computer Lab, Adult Services Department, or the Youth & Teen Services Department for Internet access.

 

How much does it cost to access the Library’s wireless network?
Access to the Internet using the Library’s “Wi-Fi Hotspot” is free.

 

Is it difficult to connect to the wireless network?
Not usually. Most laptops that come configured for wireless access can automatically pick-up the wireless signal. If yours does not, you will have to know how to use your wireless device’s configuration software to connect to the wireless network.

 

I can't get a Wi-Fi signal, but the person next to me can.
Not all Wireless cards are the same. The quality of your card versus your neighbor's can be quite different.

 

Do all PDA's support wireless?
While not all PDA's support wireless, several manufacturers have adopted the 802.11b standard.

 

Will my Macintosh work with wireless in the Library?
Yes, as long as it supports 802.11b/g/n wireless.

 

Do I need special software or drivers to connect?
While you won't need special software, up-to-date drivers have remedied many connection problems. The drivers included with the card may be several generations old. Updates are usually available on the vendor's website.

 

Do I need to update Windows for wireless?
You don't need to update Windows specifically for wireless but it is always a good idea to keep your software fully patched and up to date. You need to make sure that Windows remains safe when you are on the wireless network (or any internet connected networks). Microsoft recommends that you install all the "service packs." For your version of Windows, visit http://windowsupdate.microsoft.com for more information. Make sure that you have anti-virus software and that personal firewall software is running on your machine.

 

Does a wireless card reduce battery life?
The wireless card does use the battery more since it is constantly radiating a signal to the access point.

 

Is technical support available from the Library staff?
No. Technical support from the library staff is not available. You must be familiar with your device and know how to set it up for wireless access.

 

How long does my connection last?
We have not implemented any sort of time limit presently; however, we reserve the right to do so at a later date.

 

Can I print web pages or files from my laptop using the Library's printer?
Patrons who use the Library’s wireless network can print documents to the Library’s print station by visiting http://www.printspots.com/bartlettpld/webprint. Follow the onscreen prompts to upload the document you wish to print and send the print job. You can then retrieve your document from the print stations located in the Casual Computing area or Youth & Teen Services Department. Printing costs 15 cents per page.  

 

Why can't I use my copy of Outlook/Outlook Express/Eudora/Pegasus Email/AOL or other e-mail clients to send email from my laptop while I'm connected to the Library's Wi-Fi network?
Sending emails using a client such as Outlook requires that we open up certain ports on our network. We have decided not to do this because people may try to send "spam" from our library, and unfortunately, it'll look like it was coming from us. Please check with your ISP to see what their web-mail site is and use it to send and receive email while you're on our network.

 

I can't get XP to connect with your wireless.
Two very common problems are:

 

On some XP laptops with both wireless and wired (Ethernet) connectivity, vendor's ship with the "Network Bridge" turned on. You may need to delete this (under Control Panel, Network Connections).

 

Numerous problems have been reported with Windows XP Service Pack 1 that has been resolved by Service Pack 2.

 

I can't use your wireless with Windows 2000.
A machine with an integrated wireless card and running Windows 2000 might stop to work after installing SP3. Microsoft Knowledge Base article 327947, http://support.microsoft.com/?kbid=327947, states that Windows 2000 SP3 turns off PCMCIA-to-PCI IRQ routing, which causes problems for integrated Lucent/Orinoco wireless adapters. You need to follow the instructions in the Microsoft Support document to re-enable the card.

 

Will Bluetooth transmissions interfere with my Wireless connection?
It is unknown whether Bluetooth transmissions will interfere with wireless connections at this time. Bluetooth does transmit in the same frequency range as wireless so it is possible that the transmissions may interfere with each other.

 

I have problems connecting with Internet Explorer - IE.
In some cases, the proxy server setting is present in your browser. On a public network like the Library network, it's important that you turn off proxy servers. The wireless network cannot allow unauthenticated connections to external proxy servers for security reasons.

 

To check proxy setting, go under Internet Options, Connections tab, verify that the Dial-up and Virtual Private Network settings are set to "Never dial a connection."

 

Under Local Area Network (LAN) Settings, uncheck each of the following:
"Automatic Detect Settings",
"Use Automatic Configuration Script", and
"Use a Proxy Server for your LAN"

 

Can a cell phone interrupt my connection?
A cell phone probably won't interrupt your connection, however there are cordless phones and microwave ovens that operate within the frequency range of the Bartlett Library's Wireless (2.4 GHz and up) that can cause interference with the connection.

 

What else can interrupt my connection?
Wireless connects using radio waves. Those things that can cause interference of radio can also interfere with your Wireless connection. The largest offenders however are those things containing water. Wood, people, fish tanks, walls all can cause the signal to be interrupted or lessened. If you experience a connection problem try moving to a different part of the room or within sight of the Wireless Access Point.

 

Why does the wireless network data transfer rate vary?
There are several possibilities including:

  1. Your distance from the Access Point (AP). You can see variable rates ranging from 44 Mbps to 1 Mbps depending on how close you are to the AP.
  2. Since a wireless network is a shared network, its data transfer capability depends on how many users are using the same AP. If more people use the same AP then users might see slower connections.

I own a Cisco, D-Link, Linksys, Netgear, Nortel, or SMC a/b/g wireless card and am having throughput (slow connection) problems.
Check with the manufacturers for resolution. Some cards are more problematic than others but upgrades are regularly available for the popular cards.

 

What do all the acronyms mean?
AP – Access Point
ISP – Internet Service Provider
SSID – Service Set IDentifier
VPN – Virtual Private Networking
WEP – Wired Equivalent Privacy
WI-FI – Wireless Fidelity
WISP – Wireless Internet Service Provider
WLAN – Wireless Local Area Network

 

I think I got a virus from your “Wi-Fi Hotspot”.
Hotspots do not produce viruses. They come from the Internet, often as attachments to email. It is strongly recommended that all users have virus protection and personal firewall installed on their laptops.

 

Limitations and Disclosures:

The Library’s wireless Hotspot is not secure, and the Library cannot guarantee the safety of your traffic across its wireless network. The Library assumes no responsibility for the configurations, security, or data files on your laptop resulting from connection to the Library’s wireless network. Information sent to or from your laptop can be captured by anyone else with a wireless device and appropriate software.

 

Transmitting any personal information such as passwords, credit card, or Social Security numbers while using any wireless “hotspot”, including the Library’s, is not recommended.

 

Anti-virus, privacy, and security protection is the responsibility of the patron.

 

The Library assumes no responsibility for damage, theft, or loss of any kind to a user’s equipment, software, data files or other personal property brought into or used at the Library.

 

The Library is not able to provide technical assistance to you, and there is no guarantee that you will be able to make a wireless connection. If you need assistance, contact the manufacturer of your laptop or software. The Library is not responsible for any changes you make to your computer settings.

 

The Library cannot guarantee that the Wi-Fi service will be available at any specific time or that the connection will have any specific quality or speed.

 

The connection shall not be used for illegal purposes, nor shall it be used in such a way as to violate library policies.

 

For more information see our "Wi-Fi Hotspot" Setup page.

 

 
     

Directions to the Library
800 S. Bartlett Road, Bartlett, IL 60103
Main Phone: (630) 837-2855
Adult Services: (630) 837-3560
Youth & Teen: (630) 837-3348

Library Hours:
Monday -Thursday: 9:00 am - 9:00 pm
Friday & Saturday: 9:00 am - 5:00 pm
Sunday: Noon - 5:00 pm

 

The Library will close at 5:00 pm on Wednesday, November 26 and be closed all day Thursday, November 27.

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